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Privacy Policy

Welcome to Elevate Resilience Therapy. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our therapy services.

Information we collect

We may collect the following types of information:​

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  • Personal Information: Name, email address, phone number and other contact information.

  • Health Information: Information you voluntarily provide related to your mental health or treatment.

  • Billing and credit card information collected when booking sessions.

  • Information shared through contact forms or emails.

  • Technical Information: IP address, browser type, device information, and website usage data (via cookies and analytics tools).

How we use your information

We use your information to:

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  • Schedule and manage sessions

  • Provide psychotherapy services

  • Maintain clinical records required by law

  • Fulfill legal, regulatory, or ethical requirements

  • Communicate with your regarding your care and sessions booked

  • Process payments

Confidentality and limits

We understand that your health information is highly sensitive. Anything you share will be kept confidential. There are a few situations where we may be required to share information;

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  • If there is a serious risk of harm to you or someone else

  • If I am required to make a mandatory report (for example, a child is at risk, elderly abuse, sexual abuse by a healthcare professional)

  • If disclosure is required by a court or legal authority

  • To contact someone you trust if you are seriously ill or unable to make decisions

  • If the College of Registered Psychotherapists of Ontario (CRPO) requests information for a complaint or review

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If you have any questions regarding confidentiality, we are happy to answer any curiosities or concerns.

Storage and security

Your personal and health information is securely stored using trusted digital platforms, including Jane App for clinical records and appointment management, and Gmail for communication purposes. These systems incorporate industry-standard security measures such as encryption and secure data storage.

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Access to your information is restricted through password-protected devices and accounts, and reasonable administrative, technical, and physical safeguards are in place to prevent unauthorized access, loss, or misuse of your data. While every effort is made to ensure the security of your information, no electronic system can be guaranteed to be completely secure.

Record retention

Your therapy records are retained for a minimum of 10 years following your final session, or for 10 years after a minor reaches the age of 18, whichever period is longer, in accordance with professional requirements as stated by the College of Registered Psychotherapists of Ontario.

Childrens privacy

Our services are not intended for individuals under the age of 18. At this time, we are supporting individuals 18 and older.

Your rights

You have the right to:

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  • Access you records

  • Request corrections

  • Withdraw consent for certain uses of your information

  • Ask questions about how your information is used

  • File a complaint with with the Information and Privacy Commissioner of Ontario

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Do you have a question?

Contact:

Elevate Resilience Therapy

Khysandra Lee - Registered Psychotherapist 

Elevateresileincetherapy@gmail.com

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We will attempt to answer any question or concern you might have.

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